Frequently Asked Questions

Presales

  • What format should I choose?

    We provide three formats, which are divided by the type of model file provided, not divided by software.

    • FBX Format: Mainly provides FBX files, used to import to 3D software, materials and textures need to be set up manually.
    • Mesh Format: Mainly provide native formats for all the software we support, the materials and textures have been set up correctly. Mesh here means that the model has been converted to an editable polygon, not the original file when production.
    • GrowFX + Mesh Format: Providing all the files in Mesh format, and the original files are also provided, which makes it easy to re-adjust the plant model.

    When you choose the different format, you will get the following file:

    • FBX Format:
      • FBX files.
      • Texture files.
      • Preview files.
    • Mesh Format:
      • All files in FBX Format.
      • 3Ds max files.
      • Blender files.
      • Cinema 4D files.
      • Maya files.
      • Twinmotion files.
      • Unreal Engine files.
      • VRScene files.
    • GrowFX + Mesh Format:
      • All files in Mesh Format.
      • GrowFX original files.

    Note: GrowFX is a plugin for 3Ds max, GrowFX original file can only be pened in 3Ds max, if you are not a 3Ds max user, please do not choose GrowFX + Mesh format. 

  • What software and renderer does your model support?

    All of our models support the following software and renderer:

    • 3Ds max 2020 or above (Arnold, Corona, Octane, Redshift, V-Ray)
    • Blender 3.3.1 or above (Cycles, Eevee)
    • Cinema 4D R23 or above (Arnold, Corona, Octane, Redshift, V-Ray) 
    • Maya 2020 or above (Arnold, V-Ray)
    • Sketchup, Rhino, Revit (V-Ray, via .vrscene files instead of native formats )
    • Unreal Engine 5.3.2 or above (Lumen, Path tracing)
    • Twinmotion 2024.1 or above (Lumen, Path tracing) 

    For more details, please check the FORMATS panel on each product page. 

Orders

  • How do I get the updated file when the product is updated?

    When a product is updated, the website does not automatically send each user an email with links to download the updated files.

    You need to login My Account page and access the corresponding order to download the updated files.